Contact NexliPay
Pick the channel that matches what you need — routing it correctly the first time is faster than a general inbox.
Draft — not yet legal advice
This document is a working draft written to give a qualified lawyer a strong starting point. Every highlighted value is a fact only NexliPay can supply — entity name, jurisdiction, registration and licence numbers, addresses, named contacts. Do not publish this page until a solicitor licensed in your operating jurisdiction has reviewed it and every placeholder is filled with a true value.
Eligibility & sales
Whether your processor accounts qualify, pricing, and onboarding timelines.
hello@nexlipay.com
Response target: Same business day
Support
Routing behaviour, reconciliation questions, dashboard access and integrations.
support@nexlipay.com
Response target: SUPPORT SLA
Compliance
AML questions, scheme enquiries, and reports of suspected transaction laundering. Reports may be made anonymously.
compliance@nexlipay.com
Response target: COMPLIANCE SLA
Security
Vulnerability disclosures. See the security policy for scope and our safe-harbour commitment.
security@nexlipay.com
Response target: ACK SLA
Privacy & data rights
Access, correction, erasure and portability requests, and DPA copies.
privacy@nexlipay.com
Response target: Within one month
Legal & complaints
Contractual matters, formal complaints and corrections to anything published here.
legal@nexlipay.com
Response target: FINAL RESPONSE PERIOD
Registered office
LEGAL ENTITY NAME
REGISTERED ADDRESS
Company number COMPANY NUMBER, registered in JURISDICTION
Telephone PHONE · OPENING HOURS
Checking eligibility?
Start on the homepage — you’ll get a routing plan and the exact requirement any account misses.
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